I got an email from Advanced Expert syupport folks giving me the hours for their advanced support and a new link for the remote control session. He downloaded and ran the AVG Sysinfo program that sent a file to AVG for analysis and escalated me to their Advanced Experts because they needed to analyze the Sysinfo results to determine what was wrong. He deleted everything in a few TEMP folders. He unnecessarily (imo) uninstalled Super Antispyware. Looked in Programs and Features to see if AVG or any other antivirus was installed. In the final remote support session, the technician did the folllowing: I scrubbed everything related to AVG from the Registry and the files, but the error came up at the very end of the installation process every time. I tried installing Avast, but it said that AVG 2012 was still installed. At this point, I tried AVG Remover, but it just crashed.
To begin with, my computer is running Windows Vista, and it had AVG 2012 originally installed on it, but when I did the update to the latest release (2016), I got the 0xC0070643 error when the installation failed. I will tell you what the Advanced Expert at AVG did on my computer in the hopes that you (the technically savvy person) can try this yourself and save a lot of heartache and unnecessary remote support sessions with AVG. Okay, so it seems like my postings on this thread have disappeared (or they are on another seemingly identical thread), and my computer is now fixed. I'm going to send the AVG_SysInfo output to AVG support tonight, unless I figure out some way to fix this problem myself.
I tried to look inside the install log cab file, but even though I found the error inside one of the log files, it doesn't help me much. I have administrator level access to the computer. Now, whatever I do, I get the 0xC0070643 exec_finished when trying to install AVG Protection.
He brought the computer for me to look at, and I got the dll issue fixed by removing all programs installed by AVG (had to use AVG remover), including the redistributables, and reinstalling.
He had a working AVG Free install, but he suddenly (maybe after some other program upgraded) got the error messages about the MS Visual C Redistributable dlls missing and then he tried reinstalling AVG Free to no avail. It's my uncle's computer (new Asus laptop with Windows 10). Unfortunately I have the same problem as everyone else on this thread. Please check for the email on spam or junk folders if it is not present in the inbox. Once the files are sent it will be analyzed by our level two technical team and they will communicate to you only via email.
This information will allow us to analyze the situation and provide you with solution:ġ) Click this link to download the AVG SysInfo tool.ģ) Click Accept to confirm the license agreement, and then click Continue.Ĥ) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.ĥ) Click Send, fill in your email address, and then click Send again.Ħ) We will analyze the received files and provide you with further information. Please follow these steps to send us diagnostic information from your computer. Sorry to hear about the inconvenience caused. I'm using AVG almost 10 years but since Windows10 i'll faced several isseus that cost me years of my life :P
It looks like an campatibility with the newest release of Windows10 (nov 2015, version 1511, build 10586) - So please AVG developers keep it working with newest releases, specialy if remove tools didn't do the trick for fixing/reinstalling AVG. I have been struggle over 3 hours to fix this stuppid installation. (it didn't work directly for me but when i tried second time to open the AVG_Protection_Free_698.exe so it overwrite the installation wich gives me an new message: restart is needed so i did and it finaly complete the total installation of AVG) I read al lot of this toppics on AVG.com and no luck. Zen installed ok but the protection part didn't